EN
Basic information about the company
Name:
“VARIJANTA” citizens’ association
Address:
Čubrina 4, 11000 Belgrade, Republic of Serbia
Activity Code:
9499 – Activities of other membership-based organizations
Identity number: 28336721
PIB: 112874467
Web address: https://tickets.varijantafestival.com/
Contact phone: +381616209390
Contact email: info@varijantafestival.com
Contact Information
which users/customers can refer to in order to obtain the necessary information regarding the order, but also in the case of a complaint or cancellation of the order.
Contact phone: +381616209390
Contact email: info@varijantafestival.com
An accurate description of the goods and/or services offered
An accurate description of the offered products, including the price expressed in the currency of the transaction – dinar (RSD), is presented on our online sales point.
Delivery of goods and description of known limitations
On our online sales point, it is presented clearly and in detail that purchased tickets (packages) are sent via email or downloaded from the site, with a special emphasis on the method of debiting your account when purchasing.
User privacy protection
On behalf of the “VARIJANTA” citizens’ association, we undertake to protect the privacy of all our customers. We collect only in accordance with basic data/users and data about business and informing users with good business practices and with the aim of providing quality services. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly stored and is available only to employees who need this data to perform their work. All employees of “VARIJANTA” citizens’ association (both business partners) are responsible for respecting the principles of privacy protection.
The statement on the protection and collection of personal data of users and their use of Internet cookies (Cookies), other technologies and third parties for data collection can be found at the link: PRIVACY POLICY.
Protection of confidential transaction data
When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as the current state-of-the-art cryptographic technology.
Data security during purchases is guaranteed by the payment card processor of Banca Intesa ad Beograd, so the entire payment process takes place on the bank’s website. Payment card information is not available to our system at any time.
Statement of Conversion
All payments will be effected in Serbian currency – dinar (RSD).
The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
Claims policy
In general, about the complaints policy
Our refund and return policy is 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a refund, your service item must be unused.
Several types of goods are exempt from returns:
- Gift cards
- Downloadable software products
In order to complete the return, we need a receipt or proof of purchase. There are certain situations where only partial refunds are granted.
We will also notify you of the approval or denial of your refund. If you are approved, then your refund will be processed and the credit will automatically be applied to your credit card or original payment method, within a ten days.
Late or missing refunds
If you still haven’t received your refund, please check your bank account again first. Then contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank. There is often a certain processing time before the refund is posted.
If you have done all this and still have not received a refund, please contact us at info@varijantafestival.com.
Do you need help?
Please contact us at info@varijantafestival.com for questions regarding refunds
Refund of collected funds
In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for the return, “VARIJANTA” citizens’ association is obliged to make the refund exclusively via VISA, EC/MC, Maestro, Amex and Dina payment methods , which means that at the seller’s request, the bank will refund the funds to the payment card user’s account.
VAT statement
“VARIJANTA” citizens’ association is not in the VAT system.
Other important information
Payment method: at our ticket.varijantafestival.com point of sale, you can pay for products with Visa, Master, Maestro, American Express and Dina cards.
Method and term of delivery: Delivery is made electronically (by e-mail or download from the website) immediately after successful payment.
Method of reporting a complaint to the Merchant (place of receipt and method of action of the Merchant, as well as conditions related to the exercise of the consumer’s rights based on compliance)
Existence and terms of after-sales services and guarantees
Conditions for terminating the contract
Possibilities of access to out-of-court dispute resolution mechanisms that the Merchant accepts in advance and methods of
SR
Osnovni podaci o firmi
Naziv:
“VARIJANTA” udruženje građana
Adresa:
Čubrina 4, 11000 Beograd, Republika Srbija
Šifra delatnosti:
9499 – Delatnost ostalih organizacija na bazi učlanjenja
Matični broj: 28336721
PIB: 112874467
Web adresa: https://tickets.varijantafestival.com/
Kontakt telefon: +381616209390
Kontakt email: info@varijantafestival.com
Kontakt podaci
na koje se korisnici/kupci mogu obratiti kako bi dobili potrebne informacije u vezi sa narudžbinom, ali i u slučaju reklamacije ili otkaza narudžbine.
Kontakt telefon: +381616209390
Kontakt email: info@varijantafestival.com
Tačan opis ponuđenih roba i/ili usluga
Na našem internet prodajnom mestu predočen je tačan opis ponuđenih proizvoda, uključujući cenu istih izraženu u valuti transakcije – dinar (RSD).
Dostava robe i opis poznatih ograničenja
Na našem internet prodajnom mestu predočeno je jasano i detaljno da se kupljene ulaznice (paketi) šalju putem mejla ili preuzimaju sa sajta, sa posebnim akcentom na način zaduživanja Vašeg računa prilikom kupovine.
Zaštita privatnosti korisnika
U ime “VARIJANTA” udruženje građana obavezujemo se da ćemo čuvati privatnost svih naših kupaca. Prikupljamo samo neophodne, osnovne podatke o kupcima/ korisnicima i podatke neophodne za poslovanje i informisanje korisnika u skladu sa dobrim poslovnim običajima i u cilju pružanja kvalitetne usluge. Dajemo kupcima mogućnost izbora uključujući mogućnost odluke da li žele ili ne da se izbrišu sa mailing lista koje se koriste za marketinške kampanje. Svi podaci o korisnicima/kupcima se strogo čuvaju i dostupni su samo zaposlenima kojima su ti podaci nužni za obavljanje posla. Svi zaposleni u “VARIJANTA” udruženju građana (i poslovni partneri) odgovorni su za poštovanje načela zaštite privatnosti.
Više o zaštiti i prikupljanju ličnih podataka korisnika i njihovom korišćenju internet kolačića (Cookies), ostalih tehnologija i trećih lica za prikupljanje podataka nalazi se na linku: PRIVACY POLICY.
Zaštita poverljivih podataka o transakciji
Prilikom unošenja podataka o platnoj kartici, poverljive informacija se prenose putem javne mreže u zaštićenoj (kriptovanoj) formi upotrebom SSL protokola i PKI sistema, kao trenutno najsavremenije kriptografske tehnologije.
Sigurnost podataka prilikom kupovine, garantuje procesor platnih kartica, Banca Intesa ad Beograd, pa se tako kompletni proces naplate obavlja na stranicama banke. Niti jednog trenutka podaci o platnoj kartici nisu dostupni našem sistemu.
Izjava o konverziji
Sva plaćanja biće izvršena u lokalnoj valuti Republike Srbije – dinar (RSD).
Za informativni prikaz cena u drugim valutama koristi se srednji kurs Narodne Banke Srbije. Iznos za koji će biti zadužena Vaša platna kartica biće izražen u Vašoj lokalnoj valuti kroz konverziju u istu po kursu koji koriste kartičarske organizacije, a koji nama u trenutku transakcije ne može biti poznat. Kao rezultat ove konverzije postoji mogućnost neznatne razlike od originalne cene navedene na našem sajtu.
Politika reklamacija
Uopšteno o politici reklamacija
Naša politika refundiranja i vraćanja traje 30 dana. Ako je prošlo 30 dana od kupovine, ne možemo vam ponuditi potpuni povraćaj novca ili zamenu. Da biste imali pravo na povraćaj, vaš predmet-usluga mora biti nekorišćena.
Nekoliko vrsta robe je izuzeto od vraćanja:
- Poklon kartice
- Softverski proizvodi za preuzimanje
Da bismo završili vraćanje, potrebna nam je priznanica ili dokaz o kupovini. Postoje određene situacije u kojima se odobravaju samo delimične refundacije. Takođe ćemo vas obavestiti o odobrenju ili odbijanju vašeg povraćaja sredstava. Ako budete odobreni, onda će vaš povraćaj sredstava biti obrađen, a kredit će automatski biti primenjen na vašu kreditnu karticu ili originalni način plaćanja, u roku od deset dana.
Kasni ili nedostajući povraćaji
Ako još uvek niste dobili povraćaj sredstava, prvo ponovo proverite svoj bankovni račun. Zatim se obratite kompaniji za izdavanje kreditne kartice, može proći neko vreme pre nego što vaš povraćaj novca bude zvanično objavljen. Zatim kontaktirajte svoju banku. Često postoji određeno vreme obrade pre nego što se povraćaj objavi.
Ako ste sve ovo uradili, a još uvek niste dobili povraćaj sredstava, kontaktirajte nas na info@varijantafestival.com.
Potrebna Vam je pomoć?
Kontaktirajte nas na info@varijantafestival.com za pitanja u vezi sa povraćajem sredstava.
Povraćaj naplaćenih sredstava
U slučaju vraćanja robe i povraćaja sredstava kupcu koji je prethodno platio nekom od platnih kartica, delimično ili u celosti, a bez obzira na razlog vraćanja, “VARIJANTA” udruženje građana je u obavezi da povraćaj vrši isključivo preko VISA, EC/MC, Maestro, Amex i Dina metoda plaćanja, što znači da će banka na zahtev prodavca obaviti povraćaj sredstava na račun korisnika kartice.
Izjava o PDV-u
“VARIJANTA” udruženje građana nije u sistemu PDV-a.
Ostale informacije od značaja
Način plaćanja: na našem prodajnom mestu tickets.varijantafestival.com proizvode možete platiti platnim karticama Visa, Master, Maestro, American Express i Dina card.
Način i rok isporuke: Isporuka se obavlja elektronskim putem (e-mailom ili preuzimanjem sa sajta) odmah po uspešno obavljenom plaćanju.
Način izjavljivanja reklamacije Trgovcu (mesto prijema i način postupanja Trgovca, kao i uslovi koji se odnose na ostvarivanje prava potrošača po osnovu saobraznosti)
Postojanje i uslovi postprodajnih usluga i garancija
Uslovi za raskidanje ugovora
Mogućnosti pristupa vansudskim mehanizmima za rešavanje sporova koje Trgovac unapred prihvata i načinima pristupa.